- Do you train your AI on my submissions?
- No. Submissions you upload are sent to Anthropic via AWS Bedrock and Google Document AI under their no-training enterprise terms. Your underwriting data stays yours.
- What happens after the 50 free triages?
- Triage continues to work, but you can't draft new carrier emails until you upgrade. Existing data, history, and configured carriers stay intact.
- Do I need to use ACORD PDFs?
- No. You can upload PDFs (we OCR them via Document AI) or post normalized JSON to /triage. Most brokers paste from their AMS export and the result is the same.
- Can I bring my own carrier list?
- Yes. Each org gets a private carrier directory at /app/carriers. Add NAICS prefixes, allowed/excluded states, lines, revenue band, contact email. The agent only matches against carriers you configured.
- Is the data encrypted?
- Yes. All traffic is HTTPS. Data at rest is encrypted on AWS RDS (Render's managed Postgres) and AWS S3. Service-account credentials are stored as encrypted environment variables. SOC 2 Type II is on the 2026 H2 roadmap.
- Can I cancel?
- Anytime, from inside the dashboard or by emailing us. You stay on the paid tier until the end of your billing period.
- Will it integrate with my AMS?
- Applied Epic and AMS360 write-back is the Whale-tier feature, available on contract. The Pro tier exposes a REST API + bearer key today, so you can wire your own integrations now.
- Who's behind this?
- A small team obsessed with the wholesale broker workflow. Reach us at hello@appetitematch.com, we read every email.